Last Updated: February 21, 2025
Welcome to Starscape ("we," "us," or "our"). These Terms and Conditions ("Terms") outline the guidelines for accessing and using our website, starscape.me, and its associated services ("Services"). By using our platform, you agree to comply with these Terms. If you do not agree, please discontinue using our Services.
1. Acceptance of Terms
By accessing or using Starscape, you confirm that you have read, understood, and agreed to these Terms, including any future updates. We reserve the right to modify these Terms without prior notice. Continued use after changes are posted indicates your acceptance of the revised Terms.
2. Eligibility
Our platform is intended for users aged 18 and older. By using our Services, you confirm that you meet this age requirement and have the legal capacity to enter into this agreement. If you are accessing the platform on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
3. Account Registration and Security
Certain features may require you to create an account. You agree to provide accurate, current information during registration and to update it as needed. It is your responsibility to protect your account credentials, and you are responsible for all activities under your account. Notify us immediately if you suspect unauthorized access. We are not liable for any loss resulting from compromised account security.
4. Use of the Service
License:
We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes, provided you comply with these Terms.
User Responsibilities:
By using Starscape, you agree to act responsibly and avoid:
• Overloading or disrupting the platform.
• Interfering with network functionality.
• Engaging in fraudulent, abusive, or harmful activities, including spreading malware.
• Copying, selling, or exploiting any part of our Services without written permission.
5. Payments and Refunds
Some features require payment through a token-based system. By making a purchase, you agree to the pricing listed on our website. Refunds are generally not provided unless required by applicable laws.
6. Intellectual Property Rights
All content on Starscape including text, graphics, logos, images, and software—belongs to us or our licensors and is protected by copyright and intellectual property laws. You may not modify, reproduce, or distribute any content without prior written consent. Unauthorized use may result in legal action.
7. Disclaimers and Limitation of Liability
No Warranty:
Starscape is provided on an "as-is" and "as-available" basis, without warranties of any kind. We cannot guarantee uninterrupted service, error-free functionality, or absolute security. Insights generated by our AI are for informational purposes only and should not replace professional advice or personal judgment.
Limitation of Liability:
Starscape and its affiliates are not responsible for any indirect, incidental, or consequential damages resulting from:
• Your use or inability to use the platform.
• Unauthorized access to your account or data.
• Any other issues related to our Services.
8. Indemnification
You agree to indemnify and hold harmless Starscape, its employees, directors, and partners from any claims, damages, or legal fees arising from your use of the platform or violation of these Terms.
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of Czech Republic. Any disputes will be resolved exclusively in the courts of Czech Republic.
10. Termination
We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that harm other users, the platform, or our reputation.
11. Miscellaneous
If any provision of these Terms is deemed invalid or unenforceable, the remaining terms will remain in effect. Our failure to enforce any right under these Terms does not waive our ability to enforce that right later.
12. Complaints and Disputes Policy
1. Purpose
This Complaints and Disputes Policy sets out how Alltrade Marketplace s.r.o. (“the Company”, “we”, “our”, “us”) manages customer complaints and dispute resolution in a fair, transparent, and timely manner. We are committed to ensuring a high level of service quality and maintaining trust in all digital services we provide.
2. Scope
This policy applies to all users, clients, and partners who use or interact with our digital services, websites, or AI-based tools, including but not limited to starscape.me and other products operated by Alltrade Marketplace s.r.o.
3. How to Submit a Complaint
Customers can submit complaints by any of the following means:
• Email: info5@alltrademarket.com
• Mail: Alltrade Marketplace s.r.o., Vlkova 532/8, Žižkov, 130 00 Praha 3, Czech Republic
When submitting a complaint, please include:
• Your full name and contact details
• The nature of the complaint and any relevant evidence (e.g. screenshots, correspondence)
• The date on which the issue occurred
4. Acknowledgment
We will acknowledge receipt of your complaint within 5 business days and provide a reference number for tracking.
5. Investigation and Resolution
• All complaints are investigated objectively and confidentially by our internal compliance team.
• We aim to provide a final response within 30 days. If additional time is required, you will be informed in writing.
• Possible outcomes include resolution, refund, service correction, or an explanation of the Company’s position.
6. Escalation
If you are not satisfied with our resolution, you may escalate the dispute by contacting:
• Supervisory Authority:
Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
https://www.coi.cz/en/
For online transactions, you may also use the EU Online Dispute Resolution (ODR) Platform:
https://ec.europa.eu/consumers/odr
7. Confidentiality
All complaints and disputes are handled in strict confidence. Personal information is processed in accordance with our [Privacy Policy] and applicable data protection laws (including GDPR).
8. Continuous Improvement
We review complaint data regularly to identify patterns, improve service quality, and enhance user satisfaction.
A post from bzcompany2 on COI provided by: https://coi.gov.cz
13. Contact Us
For questions or concerns about these terms and Conditions, please contact us at info5@alltrademarket.com.
